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Notice of Privacy

The company EvenTravel DMC & Tour Operadora, with the internet domain, is committed to ensuring the privacy of personal information obtained through its website.

We are a company committed to respecting the privacy of its users, and we are located at Calle del Carrizal 15, Int. 105, Col. El Carrizal, CP 76030, Santiago de Querétaro, Qro.

Our Data Protection Officer is Sandra Edith Barrera Dávila and is located at the same address. You can contact us by email:

This notice may have changes in the future, if so, you will be notified in a timely manner in the Privacy Notice section.

At any time you may revoke the consent you have given us regarding the processing of your personal data or request the exercise of your ARCO rights (acronym for "Access, Rectification, Cancellation and Opposition"), for this it is necessary that you submit your request by sending us an email to the following address:

Your request must be accompanied by the grounds for which you request said revocation.

Within a maximum period of 5 (five) business days we will attend to your request and inform you of its origin through the email from which the request comes.


At EvenTravel DMC & Tour Operadora we collect information from various areas of our websites. For each of these areas, the information requested is different and is stored in separate databases.

Information should be true and complete. The user will be responsible for the veracity of the information provided to EvenTravel DMC & Tour Operadora will be responsible for safeguarding said information.

The purpose of the personal data we collect is for EvenTravel DMC & Tour Operator to contact the users of the website, likewise to provide a more efficient service and inform about new products or services related to our commercial activity.

Among the information requested from the user on the site is: Name, Address, Telephone, Email.


Cookies are small pieces of information that are sent by the website to your browser and stored on your computer's hard drive and are used to determine your preferences when you connect to the services on our sites, as well as to track certain behaviors. or activities carried out by you within our sites.

In some sections of our site we require that the client have cookies enabled since some of the functionalities require them to work. Cookies allow us to:


  1. Recognize you when you enter our sites and offer you a personalized experience,

  2. Know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth that you have selected when entering the home page of our sites, in such a way that we know what type of information is advisable to download.

  3. Calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting their habits and preferences, information that is useful to us to improve content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we may use cookies to detect if the user has already filled out the survey and avoid displaying it again, if they have. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them turned on.


The use of cookies will not be used to identify users, with the exception of cases in which possible fraudulent activities are investigated.


Due to the nature of our service, EvenTravel DMC & Tour Operadora will use the information obtained to:


  • Provide better customer service.

  • Inform about new products or services.

  • To comply with obligations to our customers.

  • Report changes to our products or services




In our notification program of promotions, offers and services through email, only EvenTravel DMC & Tour Operator has access to the information collected. This type of publicity is carried out through notices and promotional email messages, which will only be sent to you and to those contacts registered for this purpose. You can modify this indication at any time. Offers from third parties who are our customers or business partners may occasionally be included in the emails we send.

In the case of the use of cookies, the "help" button found in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how to disable all cookies.


The personal data provided by the user will be part of a file that will contain his profile. The user can access or modify his profile at any time using his user number or by sending us an email

You can also notify us of the cancellation of the information processing and the cancellation of your file, by the same means or by calling +52 442 245 0301.

EvenTravel DMC & Tour Operadora advises the user to update their data each time they undergo any changes, as this will allow them to provide a more personalized service.


EvenTravel DMC & Tour Operator does not transfer information to third parties.


EvenTravel DMC & Tour Operator does not request sensitive personal data on any of its websites.


Prevention and containment measures have been incorporated into the security of the site in accordance with the best practices in force in the industry in order to safeguard as far as possible the information contained in our databases. No transmission over the Internet can guarantee your security 100%. Once the data is received, we will do everything possible to safeguard its security in our systems. On this issue, the EvenTravel DMC & Tour Operadora team of collaborators has focused its efforts to offer the most appropriate technology in order to offer you the greatest possible security and mitigate risks of deviations, adulteration, loss, consultation or unauthorized treatment of said information.




EvenTravel DMC & Tour Operator does not sell or rent user information. If the user does not want their data to be shared, they can decide not to use a certain service or not to participate in some promotions or contests.

EvenTravel DMC & Tour Operadora can disseminate the owner's information in special cases when, at the express request of any authority, providing this information may serve to identify, locate or take legal action against persons who may violate the conditions of service of our websites, or cause damage or interference with the rights of EvenTravel DMC & Tour Operadora or its properties, of other users of our websites or of any other person who could be harmed by said activities.

EvenTravel DMC & Tour Operadora does not assume any obligation to keep confidential any other information that the user provides by means other than those mentioned above, including information that the user provides through newsletters and online chats (chats), as well as the information obtained through the cookies described in the corresponding subsection, the foregoing in terms of the provisions of article 109 of the Federal Copyright Law and section I, article 76 bis of the Federal Law of Consumer Protection.



We recommend that you do not disclose your personal information, including usernames and passwords, to anyone. EvenTravel DMC & Tour Operadora will not request your password in any unsolicited phone call or email message. At all times, the user is solely and ultimately responsible for keeping his user / client number, personal password, access code and confidential number with which he has access to the services and content of our websites secret. To reduce the risks, EvenTravel DMC & Tour Operadora recommends that the user log out of their account and close their browser window when their activity is finished, even more so if they share their computer with someone or use a computer in a public place such as a library or a cafe. Internet.


The security and confidentiality of the payment or banking data that users provide when contracting a service or buying a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, in such a way that the data sent is They will transmit encrypted to ensure their protection.


To verify that you are in a protected environment make sure that an “S” appears in the navigation bar. Example: httpS://.


However, and despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; so once received, everything possible will be done to safeguard the information.



EvenTravel DMC & Tour Operator does not request personally identifiable information from minors. Minors should always ask their parents for permission before sending personal information to another online user.





This Confidentiality / Privacy statement is subject to the terms and conditions of the website, which constitutes a legal agreement between the user and EvenTravel DMC & Tour Operadora.


If the user uses the services of the website, it means that the user has read, understood and agreed to the aforementioned terms. If you do not agree with them, the user should not provide any personal information, or use the services of the EvenTravel DMC & Tour Operadora sites.





We reserve the right to make modifications or updates to this privacy notice at any time, to attend to new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services or products and market practices.


These modifications will be available to the public through our website:

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